Return Policy
Return policy
Return requests should be raised within 30 business days from the date of delivery. We will not be able to offer a refund or exchange for any orders that exceed the 30 business day refund period.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
To complete your return, we require a receipt or proof of purchase.
We are happy to assist you with returns subject to the following criteria:
** To entitle for a refund/replacement, video or picture evidence is needed to prove that the item matches the above conditions, and please include the packaging label you have received from us.
*** Please note that the original shipping fees are non-refundable.
Non-returnable items
Please note that due to final clearance, hygiene concerns, and suppliers' requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable.
Return requests should be raised within 30 business days from the date of delivery. We will not be able to offer a refund or exchange for any orders that exceed the 30 business day refund period.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
To complete your return, we require a receipt or proof of purchase.
We are happy to assist you with returns subject to the following criteria:
- Item received damaged - must be reported within 48 hours after the delivered date
- Wrong item received (wrong color/wrong size/wrong model and etc.) - must be reported within 48 hours after the delivered date
- Incomplete item received - must be reported within 48 hours after the delivered date
- Item not as described - must be reported within 7 days after the delivered date
** To entitle for a refund/replacement, video or picture evidence is needed to prove that the item matches the above conditions, and please include the packaging label you have received from us.
*** Please note that the original shipping fees are non-refundable.
Non-returnable items
Please note that due to final clearance, hygiene concerns, and suppliers' requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable.
